Oracle is Hiring Technical Analyst || Freshers

Company: Oracle

Role: Technical Analyst

Location: Bangalore

Salary: 8.5- 10.5 LPA

Qualifications: Any Graduation/ Post Graduation

About Organization:

Oracle Corporation, commonly referred to as Oracle is a multinational technology company that specializes in developing and marketing database software, cloud-based software, and hardware systems. It was founded in 1977 by Larry Ellison, Bob Miner, and Ed Oates and is headquartered in Redwood City, California, USA. Oracle is best known for its flagship product, the Oracle Database, which is a relational database management system (RDBMS). The Oracle Database is widely used in enterprise-level applications, handling vast amounts of data and providing high levels of reliability, security, and performance.

Job description:

As a member of the Support organization, the primary focus is to deliver post-sales support and solutions to the Oracle customer base while advocating for customer needs. This involves resolving non-technical and technical customer inquiries, serving as a primary point of contact for customers, and facilitating customer relationships with Support.

Responsibilities:

1. Customer Support: Provide post-sales support to Oracle customers, addressing their non-technical inquiries via phone and electronic means.

2. Technical Assistance: Assist customers with technical questions related to the use of Oracle products and troubleshooting for Electronic Support Services.

3. Advocacy: Act as an advocate for customer needs within the organization, ensuring that their concerns and issues are addressed promptly and effectively.

4. Customer Satisfaction: Maintain a high level of customer satisfaction by delivering timely and helpful solutions, meeting established guidelines, and ensuring a positive customer experience.

5. Technical Interface: Serve as the technical interface between customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve problems related to the installation and recommended maintenance of Oracle products.

6. Guideline Adherence: Follow established guidelines and procedures, primarily through electronic means, to ensure consistency and quality in customer support.

7. Internal Collaboration: Provide advice and assistance to internal Oracle employees on various customer situations and escalated issues, fostering effective collaboration and problem resolution.

8. Relationship Building: Build and maintain strong customer relationships with a focus on customer retention and satisfaction.

9. Problem Resolution: Work diligently to resolve customer issues, addressing both technical and non-technical concerns to ensure a positive outcome for the customer.

10. Documentation: Maintain accurate and detailed records of customer interactions and support activities for reference and reporting purposes.

11. Continuous Learning: Stay updated on Oracle products and services, as well as industry trends, to enhance your ability to provide effective support and solutions.

12. Feedback Loop: Provide valuable feedback from customer interactions to help improve Oracle products and services based on customer needs and experiences.

13. Team Collaboration: Collaborate with other members of the Support organization to share knowledge and best practices, contributing to the overall success of the team.

14. Problem Solving: Use your technical knowledge and troubleshooting skills to assist customers in resolving their issues and challenges effectively.

15. Timely Response: Ensure prompt response to customer inquiries and issues, adhering to service-level agreements (SLAs) and response time expectations.

16. Customer Education: Assist customers in understanding and maximizing the value of Oracle products through guidance and education.

17. Escalation Management: Handle and appropriately escalate customer issues that require higher levels of support or specialized expertise.

18. Quality Assurance: Maintain a focus on the quality of support provided, ensuring that customers receive accurate and helpful information.

19. Adaptability: Be flexible and adaptable to changing customer needs and evolving technology, staying prepared to handle new challenges and opportunities.

20. Customer Advocacy: Continuously strive to be the voice of the customer within Oracle, advocating for improvements and enhancements based on customer feedback and experiences.

Apply Now

v