Cognizant is Hiring Process Executive || Job in Bangalore || Apply Now

 

Company: Cognizant

Role: Process Executive

Experience: Fresh Graduates are eligible

Location: Hyderabad, Bangalore, Mangalore

Salary: 4.5 to 6.5 LPA (Expected)

Qualification: Any Graduation/ PG

About Organization:

Cognizant is a multinational technology company that provides IT services and consulting. Founded in 1994, it is headquartered in the United States and operates in various countries around the world. Cognizant offers a wide range of services to its clients, including digital strategy consulting, IT infrastructure services, application development, systems integration, business process outsourcing (BPO), and more. The company serves clients in various industries such as financial services, healthcare, manufacturing, retail, and telecommunications.

Job Description:

Minimal Customer interaction under guidance.

Understands Domain Process, sub-process functions terminologies(such as SOP QC checklists).

Project, Process Handles First level processing of assigned transactions Complex problems n(procedures, processes)are referred to Supervisor, Line Manager.

Adhere to quality requirements to achieve targets, and volumes in given TAT(Turn around time).

Adhere to the mandatory industry regulation and compliance requirements for the given process.

Knowledge Management, Understand various document templates and standards(Such as SOPs) to interpret the documents and related terminologies.

People, Team Management.

Adhere to org hygiene and compliance needs in terms of Time sheet submission Assimilation and Attendance.

Must-Have Skills

MS Excel

Good To Have Skills

Fund Operations

Data Management

Process Executive (Bangalore )

Stakeholder/Business Management:

• Administering and helping to manage Client Product support for the customers who call/chat or email in the support centre.

• Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).

• Client products to the customer (Analytics, YouTube etc).

• Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with the BD team to increase the span of services and add new clients.

• Create and manage Risk and mitigation plans based on discussions with project stakeholders.

• They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.

• Report to the manager on performance status and any escalations.

Web:

Design and develop internet/intranet web pages in the prescribed format adhering to client requirements within the agreed TAT

Design:

Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy

Customer Relationship Management.

• Provide information, educate customers to update trackers, update required applications & tools and keep SMEs and TL informed of new issues.

People/Team:

• Contribute to and participate proactively in knowledge-sharing sessions.

• Participate and contribute to organizational activities.

Must-Have Skills

Speaking English

Customer Service

Process Executive (Mangalore)

Business, Customer

Minimal Customer interaction under guidance.

Understands Domain Process, sub-process functions terminologies(such as SOP QC checklists).

Project, Process Handles First level processing of assigned transactions Complex problems n(procedures, processes)are referred to Supervisor, Line Manager.

Adhere to quality requirements to achieve targets, and volumes in given TAT(Turn around time).

Adhere to the mandatory industry regulation and compliance requirements for the given process.

Knowledge Management, Understand various document templates and standards(Such as SOPs) to interpret the documents and related terminologies.

People, Team Management.

Adhere to org hygiene and compliance needs in terms of Time sheet submission Assimilation and Attendance.

Must-Have Skills

MS Excel

MS Office

MS Word

Good To Have Skills

Speaking English

Account Mgmt-Acquirer

Acquirer & Acquirer Processor

Hyderabad: Apply Now

Bangalore: Apply Now

Mangalore: Apply Now