Deloitte is Hiring Analyst || Job in Bangalore/Hyderabad || Apply Now

 

Company: Deloitte 

Role: Analyst

Location: Hyderabad/Bangalore

Salary: 5.5 LPA to 8.2 LPA 

Qualifications: Any Graduation/ Post Graduate/MBA

About Organization:

Deloitte is a global professional services firm renowned for its expertise in audit and assurance, consulting, tax, and advisory services. With a vast network of professionals across the world, Deloitte serves a diverse client base, including multinational corporations, governments, and non-profit organizations. The firm's commitment to innovation and technology-driven solutions empowers clients to navigate complex business challenges successfully. Deloitte emphasizes a culture of diversity, inclusion, and sustainability while striving to make an impact that matters in the business world. Its reputation for excellence in providing tailored solutions has solidified its position as a leader in the professional services industry.

Job Description:

Understand product requirements and design

Participate in creating test cases for requirements including test steps and expected results

Participate in execution of test scenarios and evaluating the results

Participate in creating all product support learning and deployment materials

Participate in sprint meetings to help track progress and resolve issues

Co-manage threads of technology enhancement projects, with counterparts in the global technology organization

Participate in the execution of business stakeholder activities in conjunction with technology projects, e.g., business validation, knowledge transfer sessions, deployment

Serve as a first-line expert for tool capabilities; assist in developing and providing training materials and sessions

Partner with technology business analysts and product managers to contribute to the design of enhancements and confirm that business requirements are being met

Proactively monitor tool usage escalate areas of concern and provide insights on trends observed

Support the collection of end-user feedback on a routine basis and synthesize it into recommendations

Support product operations that involve tool enhancements, optimization and quality, primarily provided offshore

Provide effective communications to Product Leads and stakeholders, alerting to tool issues, next steps, resolution timing, etc.

Keep abreast of industry trends and best practices and bring knowledge to the product team

Participate in search optimization efforts for search in knowledge-sharing apps (analyzing poorly performing search terms, flagship terms etc.)

Identify content gaps, derive insights and work with knowledge managers for content optimization and relevant content acquisition

Manage categories and categorization of search terms for content optimization

Work on customer outreach and improve content visibility based on their feedback

Analyze search data and highlight issues with product owners and content managers

Keep track of current metrics in Omniture and understand usability from a search perspective

Use Omniture to create search usage reports and analyze them on a regular basis to monitor search performance

Provide advice to content managers to improve the findability of newly created content

Have a good understanding of search functionality on other firm-specific products

Interact with stakeholders to discuss the ongoing projects, understand the vision for the team, gather more insights on scope and services of the team etc.

Learn about the search architecture designed for Deloitte’s intranet platforms        

Location: Hyderabad / Bangalore

Shift Timings: 11:00 AM – 8:00 PM

Experience: 0-3 years

Skill Requirements:

MS Office Skills – Advanced Level PowerPoint, Word, Excel and Outlook

Basic HTML and MS SharePoint Online skills

Exposure to knowledge management and content management tools and/or client service experience in a professional services organization

Exposure to Internal portal management & maintenance or web site maintenance

Understanding of enterprise search and SharePoint, cloud ecosystem (preferred)

Intermediate knowledge about Search Engine Optimization (required)

Experience in data analysis and reporting (required)

Intermediate knowledge of Omniture/Site Catalyst knowledge (preferred)

Basic knowledge in Microsoft Azure, MS Graph, SQL, Cloud technologies

Adobe Photoshop, Illustrator (Intermediate) and Adobe XD

Basic understanding of AI models (LLMs)

Basic knowledge of Generative AI

Qualifications:  

Master's degree in Computer Information/ General Science/ Commerce and Business Administration or related field in a tier 2/tier3 college

Good verbal and written communications skills

Good comprehension skills

Good understanding of professional services industry especially the management consulting business

Knowledge of Internet, online information databases, search engines and their use

Strong organizational skills and attention to detail

Ability to multitask on work assignments

Ability to plan and execute projects

Ability to deal with and deliver on fast deadlines acts with a sense of urgency

Positive attitude and presence, ability to interact with many levels, ability to face and deal with problems/issues in a mature and professional manner

Ability to learn and use/implement new processes and technology

High energy with the ability to deal with ambiguity

Be able to work independently and as part of a team with professionals at all levels

Effectively leverage internal social media & collaboration tools to connect people-to-people and people-to-content

Be able to prioritize tasks, work on multiple assignments, and raise concerns/questions where appropriate

Be able to coordinate with multiple stakeholders, and work with people from multiple countries and cultures

Apply Now