Genpact is Hiring Process Associate || Job in Bangalore || Apply Now

Company: Genpact

Role: Process Associate

Location: Hyderabad

Salary: 6.2 LPA to 8.5 LPA 

Qualifications: Any Graduation/ Post Graduate

About Organization:

Genpact is a global professional services firm that specializes in business process management and digital transformation. Founded in 1997 as a subsidiary of General Electric, it has since evolved into an independent company headquartered in New York City. Genpact offers a wide range of services, including finance and accounting, customer experience management, supply chain management, and analytics. With a global presence and a focus on technology-driven solutions, Genpact helps businesses streamline operations, improve efficiency, and adapt to the rapidly changing digital landscape, making it a key player in the outsourcing and consulting industry.

Job Description:

Respond to customer queries and customers concern

Provide support for data collection to enable Recovery of the account for end user.

Maintain a deep understanding of client process and policies

Reproduce customer issues and escalate product bugs

Provide excellent customer service to our customers

You should be responsible to exhibit capacity for critical thinking and analysis.

Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

Graduate (Any Discipline)

Freshers are eligible

Preferred qualifications

Previous experience in a customer service role chat/email/voice

Effective probing skills and analyzing / understanding skills

Analytical skills with customer centric approach

Excellent proficiency with written English and with neutral English accent

You should be able to work on a flexible schedule (including weekend shift)

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