Rozarpay is Hiring Júnior Analyst || Job in Bangalore || Apply Now

Company: Rozorpay

Role: Junior Analyst

Location: Bangalore

Salary: 6.2 LPA to 8.5 LPA 

Qualifications: Any Graduation/ Post Graduate

About Organization:

Razorpay is a popular payment gateway in India that allows businesses to accept online payments. It offers a variety of features, including the ability to accept payments through credit cards, debit cards, UPI, and wallets. Razorpay also offers fraud prevention and risk management tools to help businesses protect themselves from online fraud.

Roles and Responsibilities

Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. 

Handle transaction queries in case of discrepancies where disputes arise from the customer. 

Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses. 

Speak to merchants or customers to understand and address queries/concerns. 

Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses. 

Skills and Experience

Freshers, knowledge about a customer support app or CRM , such as freshdesk.

Interpersonal skills - Friendly and pleasant demeanour over phone and email 

Communication skills - Exceptional verbal and written communication 

Listening skills - Understand, anticipate and resolve queries arising from various stakeholders 

Attention to detail and accuracy - Excellent organisational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact 

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