Zycus is Hiring Support Engineer || Job in Mumbai || Apply Now

Company: Zycus

Role: Support Engineer

Location: Mumbai

Salary: 5.8 - 8.2 LPA

Qualifications: Any Graduation

About Organization:

Zycus is a global provider of procurement software solutions, headquartered in Princeton, New Jersey. Founded in 1998, Zycus offers a comprehensive suite of source-to-pay procurement solutions, including procurement automation, e-sourcing, contract management, supplier management, and more. The company serves a diverse range of industries and has a global presence with offices in multiple countries. Zycus is recognised for its innovative technologies, helping organizations optimise their procurement processes and achieve cost savings while enhancing overall efficiency.

Job Description:

Installation, configuration, diagnosis and resolution of technical issues related to Microsoft products viz. Microsoft client operating systems (Windows7/ Windows8, Windows10), Email (Outlook), File & Print service, MS office, and various business applications etc.

Installation, configuration, diagnosis and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptop, printers and scanners etc.

Migration and Deployment of Desktops and laptops build as per company standards.

Communicating with overseas customers and solving their desktop related problems by using remote tools like Skype for Business, Web Ex etc.

Supporting desktop maintenance, security maintenance, including virus updates and patch management

Interacting technical people at a variety of levels as well as ability to address technical issues with non-technical associates.

Job Requirement

Ideal candidate would have:

Bachelors Degree in Engineering, Computer Science, MCA/BCA, Msc-IT

Freshers can apply

Nice to have 1-2 of Experience in troubleshooting operating systems, hardware & software

Good communication skills

Willingness to work in rotational shifts

Experience in Office 365

Good logical ability & time management skills

Smart approach towards incident management

The ability to communicate with overseas customers and problem solving ability by using remote tools like Microsoft Teams, Web Ex etc

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