Nielsen is Hiring Operation Analyst || Job in Mumbai || Apply Now

Company: Nielsen

Role: Operation Analyst

Experience: Fresh Graduates are eligible

Location: Mumbai (Work From Home)

Salary: 4.5 to 6.8 LPA (Expected)

Qualification: Any Graduation/ PG 

About Organization:

Nielsen Company, founded in 1923, is a global information and measurement firm providing market research, audience measurement, and data analytics services. Renowned for its Nielsen ratings, it assesses television and radio audiences, influencing programming decisions. With a focus on consumer behavior, Nielsen delivers insights to media, retail, and advertising industries. The company's innovative methodologies and technologies make it a trusted source for understanding and navigating the evolving landscape of media and consumer preferences worldwide.

Job Description:

Execute procedures to meet internal / external SLA’s and quality 

Train and certify (where applicable) on business policy and standard operating procedures 

Adhere to standard operating procedures, business policy

 

Work with process coordinators to develop and update procedures 

Implement new process improvement and programs 

Escalate issues, and queries to manager / operations incident management

Identify opportunities for procedure improvement Work with clients to complete day-to-day 

BAU activities Support on-call rotations or off-shift availability as required by the business 

Perform quality checks to ensure the integrity of data for clients and downstream systems 

Data entry 

Verify system functionality and validation of reporting for clients

Respond to client inquiries direct or indirect via the change requests and 

Issuetrak process and/or via Client Service Rep’s Research and respond to E&Y Auditing requests to meet established SLAs 

Assist Process Lead/Team  Lead with creation of and data gathering for KPI & Metrics Assist Process Lead

Team Lead with UAT reviews for new software releases 

Role Qualifications :

Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders 

Ability to communicate clearly, concisely and effectively both verbally and in written communication 

Proficient with the use of GOOGLE desktop tools

Proficient use of streaming services and devices

Maintain composure and respond appropriately in stressful or crisis situations 

Ability to identify and leverage best practices 

Willingness to learn new technologies and adapt to change

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