IBM is Hiring Technical Support Engineer || Job in Bangalore || Apply Now

Company: IBM

Role: Technical Support Engineer

Location: Bangalore

Salary: 5.8 LPA to 7.8 LPA 

Qualifications:  Bachelor's/Master's Degree

About Organization:

IBM, International Business Machines Corporation, is an American multinational technology company that specializes in various fields such as computer hardware, software, and services. It was founded on June 16, 1911, and has been a prominent player in the technology industry for over a century. IBM has made significant contributions to the development and advancement of computing technology. One of its most notable achievements was the development of the IBM System/360, a groundbreaking mainframe computer system introduced in 1964. This system set the standard for future computer architectures and played a crucial role in the widespread adoption of computers in businesses and institutions. Over the years, IBM has expanded its product and service offerings to include a wide range of solutions for businesses and organizations. They provide hardware products such as servers, storage systems, and semiconductors. IBM is also known for its software offerings, including operating systems, middleware, and business applications.

Job Description:

Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.

Operational management of clients (e.g. helping loading new data,

maintaining and validating dashboard/report outputs, etc…)

Build and maintain excellent relationships with clients and achieve the

highest level of customer satisfaction.

Work as part of our extended support team in a startup atmosphere, doing

whatever it takes to exceed customer expectations.

Use your business and technical analysis skills and knowledge of IT

environments to solve complex issues and promote best practices.

Collaborate with other departments in the company to achieve customer satisfaction.

Preferred Technical and Professional Expertise

Knowledge and application of relational database concepts.

Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL

Experience with Cloud computing (AWS/Azure/GCP)

Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.

Skilled at completing technical design via iterative mockups.

Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support.

Operational knowledge of IT infrastructure domains including data centres, network/communications, server utilization, virtual environments, storage, and application development & maintenance.

Strong analytical and problem-solving skills.

Strong skills in data analysis/manipulation.

Ability to quickly comprehend complex spreadsheets/data to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).

Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.

Ability to quickly context-switch between multiple complex work streams.

Instinctive ability to subdivide problems into basic components to efficiently pinpoint root cause of issues.

Client-focused attitude — a customer advocate.

Team player with solid communication and presentation skills.

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