Wipro is Hiring System Engineer || Job in Mumbai, Chennai || Apply Now

 

Company: Wipro

Role: System Engineer

Location: Chennai, Mumbai

Salary: 4.8 LPA to 8.5 LPA 

Qualifications:  Bachelor's/Master's Degree

                                      

About Organization:

Wipro Limited is a prominent global information technology, consulting, and business process services company headquartered in Bangalore, India. Founded in 1945, it has grown to become one of India's largest IT firms. Wipro operates in various industries, including technology, healthcare, finance, and consumer goods, providing a wide range of services such as IT consulting, software development, cybersecurity, and business process outsourcing. With a global presence in over 175 cities and a diverse workforce, Wipro is known for its commitment to innovation, sustainability, and social responsibility. It has played a significant role in India's IT industry and is recognized for its contributions to technology and business solutions worldwide.

Job Description:

Excellent communication skills,

Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.

Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.

Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support

Answer incoming calls and respond to customer’s emails in timely manner.

Manage and resolve customer complaints.

Identify and escalate issues to supervisors as and when needed.

Provide product and service information to customers.

Research required information using available resources and offer Solutions to customers.

Research, identify, and resolve customer complaints using applicable software.

Route calls and tickets to appropriate resources and Domains who can best support he user,

Document all call information according to standard operating procedures.

Recognize, document, and alert the management team of trends in customer calls.

Create SOPs for new Issues and resolution given.

Complete call logs and reports.

System Engineer (Mumbai)

Excellent communication skills,

Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.

Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.

Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support

Answer incoming calls and respond to customer’s emails in timely manner.

Manage and resolve customer complaints.

Identify and escalate issues to supervisors as and when needed.

Provide product and service information to customers.

Research required information using available resources and offer Solution to customers.

Research, identify, and resolve customer complaints using applicable software.

Route calls and tickets to appropriate resources and Domains who can best support he user,

Document all call information according to standard operating procedures.

Recognize, document, and alert the management team of trends in customer calls.

Create SOPs for new Issues and resolution given.

Complete call logs and reports.

System Engineer (Chennai): Apply Now

System Engineer (Mumbai): Apply Now