IBM || IBM is hiring Technical Support Engineer || Job in Bangalore

 

Company: IBM

Role: Technical Support Engineer

Location: Bangalore,

Salary: 5.8 LPA to 7.8 LPA 

Qualifications: Bachelor's/Master's Degree

About Organization:

IBM, International Business Machines Corporation, is an American multinational technology company that specializes in various fields such as computer hardware, software, and services. It was founded on June 16, 1911, and has been a prominent player in the technology industry for over a century. IBM has made significant contributions to the development and advancement of computing technology. One of its most notable achievements was the development of the IBM System/360, a groundbreaking mainframe computer system introduced in 1964. This system set the standard for future computer architectures and played a crucial role in the widespread adoption of computers in businesses and institutions. Over the years, IBM has expanded its product and service offerings to include a wide range of solutions for businesses and organizations. They provide hardware products such as servers, storage systems, and semiconductors. IBM is also known for its software offerings, including operating systems, middleware, and business applications.

Job Description:

Your Role and Responsibilities

Join the team building the next-generation partner solutions at Apptio. The Partner Technology Services team will work closely with our partner ecosystem and internal teams to develop and bring to market joint solutions. This role involves understanding the technical needs of our partners, architecting solutions that serve both our partners and customers, and being the technical liaison between our company and partner organizations. Provide technical support and training to our partners to ensure successful implementation and adoption of joint solutions.

Required Technical and Professional Expertise

Previous experience in technical support, software services, or system administration for a large end-user community.

Experience with Troubleshooting Skills, Data Analysis Skills, Windows Servers.

Experience with RESTful API is an added advantage.

Fluent in English.

Preferred Technical and Professional Expertise

Database skills, with the expertise to write and update SQL queries.

Basic knowledge of JavaScript or similar language.

Knowledge of Agile methodologies such as Scrum, Kanban, SAFe will be a plus.

Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment;

Ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps;

Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency;

Acting as a customer champion by being the voice of the customer, checking communication channels to stay on top of and communicate effectively and proactively with the company or team updates;

Being an example that continues to drive until the root cause is established with clear plans to resolve the customer issue.

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